Our Shipping Policy
All orders will usually be dispatched within 24 business hours of receipt of cleared payment. We ship Australia Wide, direct to your door, using well established courier companies and Australia Post. All orders will be sent to the address you provide during checkout, so please ensure that it is correct.
Pick up is also available from our store Monday to Friday 8.30am - 5.00pm and Saturdays 8.30am - 1.00pm
Our store address is: Factory 9, 151-159 Princes Highway (Cnr of Wedgewood Road) Hallam VIC 3803
Phone: 03 9702 4422.
Our Returns Policy
If your item is DOA (dead on arrival) or faulty upon receipt, we will gladly offer an exchange or refund (excluding postage costs). You must contact us within 7 days on 03 9702 4422 or email firstname.lastname@example.org outlining the problem. We will issue a Returns Authorisation Number (RA#) which must be included in the return package. Please also include your invoice number, date of purchase, name, address and a contact telephone number. All returns are to be sent back to us within 14 days. Items must be returned with their original packaging, accessories and instructions and must still be in a new and unused condition. Return postage costs are payable by the buyer.
Please choose carefully as we do not offer refunds for change of mind
All our tools are covered by a 12 Month warranty and batteries are covered by a 6 Month warranty on a back to base basis with the exception of consumable products, such as drill bits, grinding discs etc, apparel and footwear.